Terms of service

Article 1 – Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

Withdrawal period: The period during which a consumer may request a return under our Returns Policy.

Consumer: A natural person purchasing products for personal use rather than business purposes.

Right of withdrawal: The consumer's right to cancel or return an eligible purchase in accordance with our Returns Policy and applicable law.

Entrepreneur: The business offering products or services through the online store.

Distance contract: An agreement concluded between the entrepreneur and consumer through an online store or other means of distance communication.

CESOP: The Central Electronic System of Payment information established by the European Union.

Article 2 – Identity of the Entrepreneur

Email: info@maggieandalice.com
Phone: [Your business phone number]
Shop Name: Maggie & Alice Sydney
Company Name: [Your registered company name]
Company Number: [Your company registration number]
Address: [Your registered business address]

Customer Service: Available 24/7

Article 3 – Scope of Application

These Terms and Conditions apply to all offers, purchases and agreements made through Maggie & Alice Sydney.

By placing an order on our website, the customer agrees to these Terms and Conditions.

Nothing in these Terms limits or excludes any mandatory consumer rights under applicable law.

Article 4 – The Offer

We make reasonable efforts to ensure that product descriptions, prices and availability are accurate.

Prices and promotional offers may change without prior notice. Any applicable shipping charges and taxes collected at checkout will be displayed before the customer completes their purchase.

Article 5 – Conclusion of the Contract

A contract is formed when the customer places an order and the order is accepted by Maggie & Alice Sydney.

An order confirmation will be sent electronically to the email address provided during checkout.

Article 6 – Right of Withdrawal

Customers may request a return within 30 days of receiving their order.

For change-of-mind returns, items must be unworn, unwashed, unused and in their original condition, including original packaging and attached labels.

Return shipping costs are the responsibility of the customer for change-of-mind returns.

Approved returns must be sent to our designated return warehouse in China. Customers must contact our support team to obtain the correct return instructions and address.

These conditions do not restrict statutory consumer guarantee rights.

Article 7 – Refunds

Once a returned item has been received and inspected, approved refunds will be processed within 14 days.

Refunds will be issued to the original payment method.

For faulty or incorrectly supplied products, refunds and other remedies will be handled in accordance with applicable consumer protection laws.

Article 8 – Customs, Import Duties and Taxes

Some products are dispatched from international fulfilment facilities, including warehouses located in China.

Depending on the destination and applicable import regulations, international shipments may be subject to customs inspections, import duties, GST or other charges.

Any additional import charges payable by the customer will be disclosed where required by applicable law.

Customers are responsible for providing accurate delivery information and cooperating with reasonable customs requirements.

Nothing in this section excludes obligations imposed on Maggie & Alice Sydney by applicable tax, customs or consumer protection laws.

Article 9 – Payment Processing and CESOP

Payments are processed through secure third-party payment providers.

Where applicable, payment service providers may be required to report certain cross-border transaction information under European Union CESOP regulations.

Article 10 – Compliance and Warranty

We aim to ensure that all products supplied through our store match their descriptions and meet applicable quality and safety requirements.

If you receive a defective, damaged or incorrectly supplied item, please contact info@maggieandalice.com with your order number and relevant photographs.

Customers retain all rights and remedies available under applicable consumer protection legislation, including the Australian Consumer Law.

Article 11 – Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery takes 3–7 business days after dispatch, depending on the destination and carrier.

Delivery times are estimates and may be affected by customs procedures, weather conditions, public holidays or logistics disruptions.

If an order is significantly delayed or cannot be delivered, customers should contact our customer service team for assistance.

Article 12 – Complaint Handling

Complaints may be submitted by email to info@maggieandalice.com.

Our customer service team is available 24 hours a day, 7 days a week.

We aim to review and resolve complaints as quickly and fairly as possible.

Customers are encouraged to include their order number and a clear description of the issue.

Article 13 – Disputes and Applicable Law

These Terms and Conditions are governed by Dutch law, subject to any mandatory consumer protection laws that apply to the customer's purchase.

We encourage customers to contact us first so that disputes can be resolved amicably.

Where legal proceedings are necessary, jurisdiction will be determined in accordance with applicable law. Nothing in these Terms removes any mandatory rights customers may have to seek remedies in their jurisdiction.